A culture of doing the right things.

Anyone can promise great service, but not everyone can deliver it. At Freedom Insurance Group, Inc., we’ve built a culture around doing the right things. But don’t just take our word for it. Read these client testimonials to see exactly what we mean.

The personal service our clients mention so often.

Something that stands out in our client reviews and conversations is that they often mention their dedicated agent by name. Freedom Insurance Group is a team of insurance professionals who provide individualized service, working together to deliver reliable coverage and attentive service. This means that each client has the opportunity to build a relationship with one agent, and each agent is able to provide knowledgeable, consistent support to their clients.

As an independent insurance agency for home, auto, and commercial insurance, we want every client to feel like family. That means taking the time to get to know them, matching them with the insurance policies that fit their budgets, and keeping in touch to ensure that their service and policy is right for their current needs.

Personalized service for every insurance policy.

With any given service provider, clients always report the most satisfaction when they feel as though the provider knows them. Clients want to hear a friendly voice on the other end of the phone. They care that the agent they work with knows their name. And they don’t want to have to repeat all the same information every single time they call.

We understand this and take it to heart. This starts with connecting our clients with their own dedicated insurance agent. Our agents know that great service is built on great relationships. They take the time to get to know their clients so they can take the lead in guiding the policy search and presenting thoughtful options that fit each client’s needs.

When clients call, they get their familiar agent on the phone. Whether they have a question, an update to their circumstances, or a claim, they can rest easy that their agent immediately knows how to get started.

Does this mean that our clients have to wait until their agent is available before they can speak to anyone? Of course not! Our entire office is a great team. We work together for the benefit of every client and are happy to help out a colleague anytime it’s necessary. We all strive to provide consistent, informative help in every situation.

Patient and responsive independent insurance agents.

Finding the right insurance policy, whether it is for homeowners, auto, commercial, life, or any other type of insurance usually takes a bit of time and research. Rarely can this be accomplished by completing an online form or in the space of a 15-minute phone call. While large, online insurance providers sell convenience and low introductory rates, they are not usually focused on ensuring that the policy actually fits the needs of the client.

As an independent insurance agency, we have both the flexibility and conscientiousness to stay focused on helping our clients find policies that fit their needs. This means we take our time to review each client’s specific circumstances so that we can better understand their insurance needs. Then we put in the time to research all the available options from our extensive list of providers. The policies we present to our clients allow them to choose the features they want most at the most affordable rates.

What our clients often note is that their agent is extremely patient, never pressuring them into a policy that they are not ready to purchase. Beyond that, their agent takes their call and stays on the line until every question has been covered. The final result is that our clients feel as though they fully understand their insurance and feel confident they are getting competitive premiums that work for their budget.

Trusted insurance agents in Pennsylvania and New Jersey.

If you have not heard from your insurance agent in a few years, how can you be sure they are still delivering the best service? An annual review on your policies is not just about renewing your rates for another year. This is an opportunity for your agent to catch up on your busy life to find out how any changes will affect your policies.

Our agents can do regular reviews of customers’ policies, but more than just a policy review, these are friendly conversations that allow us to connect about what’s going on. As we chat, we try to pay attention for information that causes changes in policy needs and qualifies for discounts. We are always ready to explore new options as our clients’ needs change.

Because our office is local, so is our team. We are not just serving our clients; we’re insuring our own neighbors. We take that seriously, which is why we are focused on building solid relationships while helping clients secure coverage that fits their situation.

We would love the opportunity to connect with you and introduce you to our way of doing service. If you are looking for a more personalized experience with your insurance agency, Freedom Insurance Group is here for you. Our team of licensed insurance professionals can walk you through your options for auto, homeowners, life, commercial, umbrella, and other insurance coverage, helping you find what works for you. Give us a call to get to know your new agent on a first name basis while they explore the insurance options for you.

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As an independent agency, we are here to help you find the right coverage.